Shipping policy

1. How can I purchase the Small Cat Carrier product? How much is the shipping cost, including domestic import duties?
Once you have placed your order, our shipping department will select the most suitable courier from FedEx, DHL, TNT, UPS, EMS or another express service, aiming to deliver your order to you as quickly as possible. The freight cost depends on the shipping weight and volume, excluding tariffs. It does not include special service fees for remote areas. In rare cases, we will contact you in advance if any apply.

2. How long will it take to ship my Small Cat Carrier backpack?
In-stock Small Cat Carrier products are normally shipped within 24–48 hours. Once your Small Cat Carrier backpack has been shipped, we will send the tracking number to the email address you provided. Please check this carefully. If you have not received the tracking number or are experiencing any other problems, please contact our friendly customer service team.

3. How long will it take to receive my Small Cat Carrier backpack?
It generally takes 3–7 working days to arrive. Delivery may be delayed due to aviation, weather, politics or customs inspection. However, it usually doesn't take long. We will follow up on the whole process to ensure your Small Cat Carrier backpack is delivered as quickly as possible. When your package arrives at your local delivery service centre, congratulations! You are about to receive your Small Cat Carrier backpack.

4. Where will my Small Cat Carrier backpack be sent from?
Our warehouses are located in different countries and regions. We prioritise the closest warehouse to your order address or the area with the most affordable delivery prices. We recommend buying from local dealers to get your Small Cat Carrier backpack instantly and save on shipping fees. Click to find out who sells wheel spacers near you.

5. Can the Small Cat Carrier backpack be sent to my country and location?
The Small Cat Carrier Backpack can be delivered to most countries and regions worldwide via multiple express delivery methods, including FedEx, DHL, UPS, TNT and EMS. You don’t need to worry about this problem. However, a few remote locations may incur additional charges (if this is the case, we will contact you in advance). If you have any questions, please contact our friendly customer service team.

6. What should I do if there is a problem with the transportation of my Small Cat Carrier backpack?
In rare cases, due to third parties, your package(s) may be damaged, lost or delayed during transportation. If this happens, or if you encounter any problems with the delivery of your Urban Cruiser Taisor spacers, please feel free to contact us and we will help you resolve the issue.

Notice: If the Small Cat Carrier backpack arrives at your local delivery service centre but you do not clear customs or sign for receipt in time, you will be responsible for any package(s) that are returned or destroyed.